We will:

– Act in the best interest of the participant at all times.

– Plan to achieve the best outcome for the participant.

– Work with the participant to provide support in a manner that suits their needs.

– Consult the participant on decisions about how support is provided.

– Treat the participant with courtesy and respect.

– Communicate openly and honestly and in a timely manner.

– Listen to the participant’s feedback and work to resolve problems quickly.

– Keep clear and timely records of the supports provided where required.

– Protect the participant’s privacy and confidential information.

– Operate under any relevant privacy requirements.

– Review the service with the participant as required.

– Not take responsibility for any accidental injury where ABLE-i is not directly at fault.

– Where and when possible, provide tele practice services and will not provide face to face services if anyone is feeling unwell.

– Adhere to the Child Safe Standards.

– Adhere to the Disability Code of Conduct.


You, agreed to:

– Work cooperatively with ABLE-i to ensure that services and supports are delivered to meet your needs.

– Keep ABLE-i informed of any changes to your situation that may have an impact on this agreement.

– Speak with ABLE-i if you have any concerns about the services or supports being provided.

– Keeping your home safe from danger or situations which may place ABLE-i service providers or contractors at risk or harm to the best of your ability.

– Respect the rights of staff, ensuring your home is safe and healthy and free from harassment.

– No smoking in the presents of staff.

– No animals / pets in the presents of staff.

– Treat all ABLE-i employees with respect and courtesy. We may and will cancel our agreement without prior notice if employees are threatened and treated disrespectfully.

– Inform ABLE-i of any concerns which may have an impact on your safety and that of our employees.

– Inform ABLE-i of any changes to your needs which may affect your wellbeing.

– Provide consent to ABLE-i to collect or share relevant information from & or to other professionals involved in your care / therapy where appropriate.

– Inform ABLE-i and or their staff, if you have any medical conditions (i.e. Asthma, allergies flu symptoms, infections disease) or you are feeling unwell.

– Cancel and reschedule appointments if you are feeling unwell.

– Provide ABLE-i with the budget allocation for services if different to what is stated in the NDIS Plan for service provided.

– Oversee the NDIS funding expenditure and ensure there is funding to fully pay for services delivered by ABLE-i.

– Pay invoices within the 7-day notice for payment. (Unpaid invoices are your responsibility. Failure to pay invoices in a timely manner may result in a pause or end to services. Any cost to ABLE-i in recouping payment will be at your expense.

– Inform ABLE-i when NDIS plan dates change or plan has been extended or renewed.


If you are happy with our service, wish to make a complaint or have a dispute, please contact us HERE.


Give permission for ABLE-i to:

– Take photos for the purpose of providing support to assist with therapy and with daily activities.

– Contact other service providers where applicable.

– Speak with NDIS / your Local area Coordinator / Early Childhood Coordinator on your behalf.

– Please let us know if you do not give permission for this to occur.


– Should you require to change when or how support is to be provided, you agree to give appropriate notification.

– Should missed appointments start to happen on a regular basis, we both agree that it is time to discuss and review this Agreement.


– You must provide 2 weeks notification to ABLE-i in writing when you want to cease services with us.

– ABLE-i will terminate services without notice if we believe our employees have been treated without respect and courtesy or have been or feel threatened and treated disrespectfully.

– The solicitation of ABLE-i employees to perform related work outside of ABLE-i, could result in legal action to the employee and loss of job and termination of services to you with ABLE-i.


You agree to:

– Waive and release, indemnify, hold harmless and forever discharge ABLE-i, and its agents, employees, officers, directors, affiliates, successors and assigns, coaches, teachers and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that you ever had or may have, arising from or in any way related to your participation in any events or activities conducted by, on the premises or in community, of, or for the benefit of, ABLE-i & associated trust.

– Waive all claims of damage, injuries and death sustained to you or your property, that you may have against the fore mentioned, release party to such activities, including claims in tort, contract, equity or otherwise.

– The term of this waiver and release, understand and confirm that by accepting this waiver and release you have given up considerable future legal rights in relation activities.

– Signing or return email accepting terms in this agreement as proof of your intention to execute a complete and unconditional waiver and release of all liability in relation to all activities to the full extent of the law.
Ability Based Learning Empowering Independence
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